{"xsrfToken":"1ade2a9e1c08a648bf0419ab5d0a6c8e2fba9a72_lout","branding":{"id":"2","key":"isd","name":"My Aged Care","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to My Aged Care","sharedPortalName":"My Aged Care Correspondence","userInitialAnnouncementHeader":"Instructions","userInitialAnnouncementMessageWiki":"<p>To share documents with My Aged Care click \"Upload Documents\" below and complete the form.</p>\n<p>Please allow 4 business days for your request to be processed.</p>\n<p>For more information please call My Aged Care on 1800 200 422.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to My Aged Care","sharedPortalName":"My Aged Care Correspondence","announcementHeader":"Instructions","announcementMessage":"To share documents with My Aged Care click \"Upload Documents\" below and complete the form. \n\nPlease allow 4 business days for your request to be processed.\n\nFor more information please call My Aged Care on 1800 200 422.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0074e0","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b08816e9-5b63-4b72-bb1e-e63a5c5e957d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk3Njc4Yi1mMTc4LTRmZDctYWIzMi03Zjc4NTVjMTc1ZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIwODgxNmU5LTViNjMtNGI3Mi1iYjFlLWU2M2E1YzVlOTU3ZCI6WyJyZWFkIl19LCJleHAiOjE3MzcxOTU5NTgsIm5iZiI6MTczNzE5NTM1OH0.kcyVriSPjF4vtv3CvbnY-WRbiyz5qJ1VTpyVxbFXorw&client=c097678b-f178-4fd7-ab32-7f7855c175e5&height=300&mode=fit","bannerMediaApiFileId":"b08816e9-5b63-4b72-bb1e-e63a5c5e957d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"My Aged Care","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"27","name":"Upload Documents","descriptionHtml":"","callToAction":"Upload Documents","introHtml":"<p>Share documents with My Aged Care i.e. Appointment of a Representative Form</p>","icon":10473,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[8],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"15","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"20","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10466,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"17","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"25","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"21","name":"Upload Documents","descriptionHtml":"","callToAction":"Upload Documents","introHtml":"<p>Share documents with My Aged Care i.e. Appointment of a Representative Form</p>","icon":10473,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Upload Documents"}],"orderMapping":{"8":[27],"3":[21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MACC","userLanguageHeader":"Instructions","userLanguageMessageWiki":"<p>To share documents with My Aged Care complete the below form. Please allow 4 business days for your request to be processed.</p>\n<p>For more information please call My Aged Care on 1800 200 422.</p>","defaultLanguageHeader":"Instructions","defaultLanguageMessage":"To share documents with My Aged Care complete the below form. Please allow 4 business days for your request to be processed.\n\nFor more information please call My Aged Care on 1800 200 422.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk3Njc4Yi1mMTc4LTRmZDctYWIzMi03Zjc4NTVjMTc1ZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxOTY1NTgsIm5iZiI6MTczNzE5NTM1OH0.xAgCMf4FKL-y_2Mw-_8F617vqjOKTgK5hSWD2S53KdY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"c097678b-f178-4fd7-ab32-7f7855c175e5","tokenDurationInMins":20}},"reqCreate":{"id":27,"projectId":10000,"form":{"name":"Upload Documents","descriptionHtml":"","callToAction":"Upload Documents","intro":"<p>Share documents with My Aged Care i.e. Appointment of a Representative Form</p>","instructions":"","icon":10473,"iconUrl":"https://myagedcarecorrespondence.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10053","fieldConfigId":"10152","label":"Contact Number","description":"Include international dialling code if required.","descriptionHtml":"<p>Include international dialling code if required.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10052","fieldConfigId":"10151","label":"Aged Care (AC) ID (if known)","description":"For Example: AC12345678","descriptionHtml":"<p>For Example: AC12345678</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"More Information","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/27","calendarParams":{"firstDay":0,"date":"2025-01-18T10:15:58+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDk3Njc4Yi1mMTc4LTRmZDctYWIzMi03Zjc4NTVjMTc1ZTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxOTY1NTgsIm5iZiI6MTczNzE5NTM1OH0.xAgCMf4FKL-y_2Mw-_8F617vqjOKTgK5hSWD2S53KdY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"c097678b-f178-4fd7-ab32-7f7855c175e5","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}